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99a publishes these terms so you know exactly what governs your account, your transactions and your use of the platform. Access to 99a and the services described here depends on your local law and the eligible regions we operate in — read this page before you open or use an account.
These terms govern the relationship between you and 99a from the moment you create an account to every session, transaction and communication that follows. We apply them consistently across all account types and across the payment rails available in your region — including Upay and Bank Transfer, the two verified deposit routes currently confirmed for this platform. Where local law in Bangladesh restricts or modifies the availability of any service described here, those local rules take precedence and we adjust accordingly. This is not a blanket global service: eligibility depends on the region you access the site from and the current legal status of online betting platforms in that jurisdiction. We do not collect information beyond what your account actions produce, and we do not share it outside the operational scope described in the relevant sections below. If a policy clause conflicts with a mandatory provision of local law, that local provision controls. We update these terms when our services or applicable regulations change; the version published on this page at the time you read it is the operative one. For questions about how a specific clause applies to your account, reach the policy team through the contact routes listed in the support section of this page.
Not every part of the 99a experience falls under a single policy clause. This section maps what these terms cover and where they stop — so you know which rules apply to which part of your account activity.
Terms apply fully to account creation, login, session continuity across mobile and browser, and any action taken while signed in. Device-switching between the 99a mobile browser and desktop does not create a separate account or separate liability scope.
All deposits and withdrawals processed through Upay or Bank Transfer are subject to these terms. Transaction records are visible in your account wallet history. We do not adjudicate disputes about payment rail processing times, as those depend on the payment provider.
Game content supplied by studios available on the platform — including titles from Pragmatic Play and Spadegaming — is governed by the terms of those studios as content providers. We make that content available; we do not alter its underlying rules or payout logic.
Links to external sites, third-party payment gateways beyond our verified rails, and any off-platform communication tools are outside the scope of this policy. We are not responsible for the terms or data practices of services we do not operate.
Your account gives you direct access to most of the records and settings that this policy covers. Transaction history — including every Upay and Bank Transfer movement — is visible inside the wallet section once you are signed in; you do not need to contact support to review it. If you believe account details held against your profile are inaccurate, the account settings page is the first place to correct them. For changes that require identity verification or that the settings page does not expose directly, opening a support request with the relevant details is the right path. We aim to acknowledge policy questions through the contact routes shown on this page and handle them in the order they arrive. You are also entitled to ask what information we hold related to your account; send that request through the policy contact route listed below and we will respond with the details we are permitted to share under applicable local law.
Sign in and open the wallet section to see a full transaction log. Every deposit and withdrawal tied to your account appears there, including Upay and Bank Transfer entries, with timestamps you can cross-check.
The account settings page lets you update most profile fields directly. For fields locked after identity verification, raise a support request and attach the information needed to process the correction.
If a clause in these terms is unclear or you believe it has been applied incorrectly to your account, send your question through the policy contact route. Include your account reference and the specific clause you are asking about.
For access issues — locked accounts, unrecognised transactions or verification holds — the live chat route listed in the support section connects you to the team that handles account-level cases.
Three contact routes are available for policy and account questions. Use the one that matches how quickly you need a response and the type of issue you are raising.
Open the chat widget visible on the site when you are signed in. This is the fastest route for account access questions, transaction disputes and identity verification holds. Start by giving your account reference.
For written records — policy interpretation questions, formal data requests or correction of verified account fields — send your message to the support email address published in the site footer. Include your account ID and the policy section you are referencing.
The help section on the site covers the most common policy and account questions in a searchable format. Check there first before raising a support ticket — many eligibility and wallet questions are already answered in published form.
We handle account data with a straightforward principle: collect what is needed to operate your account, retain it for as long as applicable rules require, and do not use it for purposes outside those rules.
Account data — including the payment methods you use (Upay, Bank Transfer) and your session history — is stored for operational and compliance purposes. We do not sell this data. You can ask for a summary of what we hold by contacting the policy team through the email route.
We use cookies to keep your session active across the mobile browser and desktop without requiring repeated logins. You can manage cookie preferences through your browser settings. Blocking session cookies may affect account functionality and lobby navigation.
Your account is protected by the credentials you set at registration. We do not store payment PIN details for Upay or Bank Transfer on our side — those credentials stay with the respective payment provider. If you suspect unauthorised access, use the live chat route immediately.
We retain account records for the period required by the regulations applicable to our operating regions. After that period, records are removed or anonymised. To request early deletion where local law permits it, send a written request through the email support route with your account reference.
These are the policy questions that come through most often. If yours is not here, the email support route is the right next step.
Yes. Access to 99a and the applicability of these terms depends on your local law and the eligible regions we serve. If online betting platforms are restricted under Bangladeshi law in your specific situation, those restrictions take precedence over anything stated here.
Sign in to your account and open the wallet section. Every Upay and Bank Transfer transaction appears there with a timestamp and amount. If a transaction is missing or shows an unexpected status, raise the issue through live chat with your transaction reference.
Yes. Send a data request to the email support address in the site footer. Include your account ID and specify what information you are asking about. We respond with the details we are permitted to share under the law applicable to your eligible region.
Open a written query through the email support route and include the specific clause you believe was applied incorrectly, your account reference and a brief description of the situation. The policy team reviews these in the order they arrive and responds in writing.
Studio-supplied game content is governed by each studio's own terms as content providers. Our policy covers your account, your transactions and your use of the platform. The underlying rules of individual games are set by the studio that built them, not by 99a.
For corrections, go to account settings while signed in — most fields are editable there. For fields locked after verification, or for a deletion request where local law permits it, send a written request to the email support route with your account ID and the specific change you need.