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This page sets out exactly how 99a collects, stores and uses the information tied to your account — from the moment you register through every deposit, session and support request. Access to our platform and the scope of this policy depend on your local law and eligible regions.
When you open an account with us, we collect the information needed to run that account: your registration details, device identifiers, session activity and any payment references linked to transactions you complete. Payment rails you use — such as Upay or Bank Transfer — generate transaction references that we retain as part of your account ledger. We do not store full wallet credentials; we hold only the reference data that lets us reconcile your deposit or withdrawal history. We collect information in three ways: directly from you when you fill in registration or support forms; automatically from your device as you navigate the site or app interface; and from payment processors when a transaction is confirmed. Each data type has a defined retention period aligned to our operational and compliance obligations, which may vary depending on the jurisdiction your account falls under. This policy does not cover third-party sites you reach by following a link away from 99a. Those sites operate under their own terms. Your rights under this policy — and the extent to which they apply — depend on your local law and the eligible region your account is registered in. Where a conflict exists between this policy and local law, local law takes precedence.
Not every digital interaction you have is governed by this document. Understanding what falls inside and outside this policy helps you know where to direct questions and what protections apply to each part of your experience with us.
Login activity, session tokens and device continuity data generated when you access your 99a account — on mobile or browser — fall fully within this policy. We use this data to maintain session integrity and detect unusual access patterns on your account.
Payment references created when you deposit or withdraw through Upay or Bank Transfer are covered here. We retain these references for reconciliation. We do not process or store full payment credentials; that handling sits with the payment processor under its own policy.
Your browsing behaviour within 99a — which sections you visit, how long you spend in the lobby, which categories you open — is collected through session analytics. This data informs how we structure the account experience and is covered by this policy.
Links to external sites, game studios or payment provider portals that take you away from 99a are outside this policy's scope. Those destinations set their own data terms. We recommend reading each provider's policy before submitting information there.
You have practical steps available to you whenever you want to review or update the information we hold. Start with your account settings page — the profile section there shows the registration details we currently have on file, and you can submit corrections directly through the fields provided. If you spot a discrepancy in your transaction history, the ledger inside the wallet section of your account displays each deposit and withdrawal reference we have recorded, including Upay and Bank Transfer entries. For anything that cannot be resolved through self-service, our support route is the right path: raise a data query through the contact methods listed on this site and we will acknowledge it and follow up. Eligibility to exercise specific data rights — such as requesting deletion or portability — depends on the jurisdiction your account is registered under and the local laws that apply to you. We will tell you clearly if a requested action is limited by those constraints.
Open the account settings page to see the registration details and contact information we hold. The wallet section shows your full transaction reference history, including Upay and Bank Transfer entries, without needing to contact support.
If your name, contact details or linked payment reference needs updating, use the editable fields in your profile. For changes that require identity verification, follow the instructions shown in the account verification section.
Questions about how a specific piece of your data is used — or how long it is retained — can be directed to our support team using the contact paths on this site. State clearly which data type your question concerns so we can respond accurately.
Where local law entitles you to request deletion or restriction of processing, submit that request through our published support route with your account details. We will confirm what action is possible under the applicable jurisdiction.
If this policy raises a question you cannot resolve through your account settings, use one of the contact paths below. Every route connects to the same team — choose whichever works for you from your current device.
The live chat widget on the 99a site connects you directly to the support team. Use this for quick questions about how your account data is stored or to flag a data discrepancy you have noticed.
For formal data requests — corrections, deletion queries or jurisdiction-specific rights questions — email the address published in the contact section of this site. Include your account reference so we can locate your records.
The help section of your logged-in account lists the support options available to you based on your registered region. Start there to find the most direct route for policy and data questions relevant to your account.
These four areas cover the practical mechanics behind how your information is protected and managed throughout your time with us. Each one is tied to a specific part of the account experience rather than abstract policy language.
We use cookies to maintain your login session and remember device preferences across visits. You can manage cookie settings through your browser controls. Disabling certain cookies may affect how account pages load or how your session persists across tabs.
Access to your account data is restricted to authenticated sessions. If we detect a login attempt from an unrecognised device, the account flow may prompt additional verification. You can review active sessions from within your account security settings.
Transaction references, account logs and support correspondence are retained for periods defined by our operational requirements and the applicable local regulations for your registered jurisdiction. We do not hold data beyond those defined periods without a legal basis to do so.
To request a change to your stored data or ask about deletion, use the email support path published on this site. State your account reference and the specific data you are asking about. We will confirm what is actionable under your jurisdiction.
These questions reflect what account holders commonly ask when reading through this policy. If your question is not covered here, the support contact paths above are the right next step.
We collect the details you enter during registration — name, contact information and any verification documents the account flow requires. We also record your device identifiers and session data automatically when you log in. We do not collect data beyond what is needed to run your account.
We store transaction reference numbers generated when you complete a deposit or withdrawal through Upay or Bank Transfer. We do not hold full wallet credentials or bank account numbers. The payment processor handles that data under its own security policy.
Retention periods depend on the data type and the regulatory requirements that apply to your registered jurisdiction. Account logs, transaction references and support records are kept for defined periods aligned to those requirements. We do not retain data indefinitely without a valid basis.
Your account settings page and wallet section show the core records we hold — registration details and transaction history. For a broader view or a formal subject access request, contact us through the email support path with your account reference. What we can provide depends on your local law.
Go to your profile in account settings and update the editable fields directly. If a correction requires identity verification, follow the steps shown on that page. For anything outside those fields, raise a correction request through email support with your account reference.
This policy covers all account activity on the 99a platform. Whether specific data rights — such as deletion or portability — apply to you depends on your local law and the eligible region your account is registered under. Access to the platform itself also depends on local law and eligibility.