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These terms set out what 99a offers, what you can do with your account, and how both sides are expected to behave. Access to our platform depends on your local law and eligible region — read these terms before you open an account or place any activity through your wallet.
By accessing 99a and using any part of your account — whether you are browsing the lobby, funding your wallet via Upay or Bank Transfer, or engaging with game content from studios like Pragmatic Play and Spadegaming — you confirm that you have read, understood and accepted these terms in full. If you do not agree, you should not use the platform. These terms form the complete agreement between you and 99a for use of the site and account services. They replace any previous version of the terms posted here. We may update these terms when our services change, when we adjust how payments are processed, or when applicable rules in supported regions require it. When we make a material change, we will post a notice on the site. Continuing to use your account after that notice means you accept the updated terms. Access to 99a, including the ability to fund a wallet or withdraw from it, is subject to your local law and the eligible regions we support. It is your responsibility to check whether using this platform is lawful where you are located. We do not represent that content or account features are available in every jurisdiction.
These terms apply specifically to your 99a account, the transactions you make through it, and the content you access on our platform. Some areas are clearly within scope; others are handled by separate policies or fall outside what we control entirely.
Your login credentials, account status, wallet balance and session history are all covered by these terms. Rules around account suspension, closure and data retention apply here. You are responsible for keeping your access details secure.
Deposits and withdrawals processed through Upay or Bank Transfer fall within the scope of these terms. Transaction records are visible in your account history. Disputes about a processed transaction should be raised through our published support route.
Game titles available through studios such as Microgaming and JDB, lobby navigation, promotional notices and published policy pages are all covered. We own or licence the content we publish; you may not reproduce or redistribute it without our written consent.
Payment processors, game studios and any external links accessed from 99a operate under their own terms. We are not responsible for the policies, availability or conduct of third-party services once you leave our platform or interact with an external provider.
These terms are not one-directional. You have practical options available to you at any point during your time with 99a. Knowing where to act makes it straightforward to keep your account in order without needing to contact support for every small task. Your account history page shows a full record of wallet activity — deposits made via Upay or Bank Transfer, withdrawals requested and their current status. If a transaction entry looks incorrect, raise it through the support contact shown in your account panel before escalating further. For account details such as your registered mobile number or email address, the edit fields are available in your profile settings. Update them there directly. If you believe a term has been applied to your account incorrectly, or you want clarification on a specific clause, you can submit a written query through the support route we publish on the site. We will respond to the substance of your question. You may also close your account at any time by submitting a closure request — your pending wallet balance will be handled according to the withdrawal process outlined in the account terms.
Open your account history to see every deposit and withdrawal logged under your wallet. Entries show the method used — Upay, Bank Transfer or other configured rails — the amount and the status at the time of the record.
Your profile settings page lets you update contact information directly. If a field is locked and needs changing, submit a request through support with the relevant account verification information as shown in the correction form.
Send a written query to the support channel listed on our contact page. Reference the specific clause or account event you are asking about so we can respond with the correct policy detail rather than a general reply.
A closure request can be submitted through support at any time. Your active wallet balance will follow the standard withdrawal process. Closure does not erase historical transaction records, which are retained as described in the data section of these terms.
If you have a question about how a specific term applies to your account, or you need to dispute a transaction, use the contact routes published on our site. We do not invent support hours or response times here — use the channel shown in your account panel for the fastest path to a response.
The primary support route is the contact form accessible from your signed-in account panel. Submit your query there with your account reference and the specific terms clause or transaction ID you are asking about.
Where the live chat widget is visible on the site, you can open it to speak with a support agent about account or policy questions. Chat availability is shown in real time on the widget itself — we do not publish fixed operating hours here.
For written policy disputes or formal account queries, use the email address published on the 99a contact page. Include your account details and the nature of your query clearly so the team can respond to the right department.
These are the practical ways we manage your account data and handle requests under these terms. Each point here reflects what is already in place — not a promise about future features.
Transaction records, account activity logs and wallet history are retained for the period required under the applicable rules of supported regions. You can view your own records in the account history tab at any time while your account remains active.
We use cookies to maintain your session continuity across devices — so an account opened on mobile carries over when you switch to browser on another device. You can manage cookie preferences through your browser settings; some functions may be limited if cookies are disabled.
Your account credentials are your responsibility. If you suspect unauthorised access, contact us immediately through the support route in your account panel. We will not ask for your password through chat, email or any external channel — treat any such request as suspicious.
If you believe a specific term needs to be reviewed or applied differently to your account situation, submit a written request through our email contact. Reference the clause number and your account reference. We will review and respond in writing.
These questions cover the things we get asked most often about how these terms apply, what you can do under them, and what happens when something needs to change.
Yes. Any transaction processed through your 99a account wallet — including Upay deposits and Bank Transfer withdrawals — falls within the scope of these terms. Your transaction history in the account panel reflects activity covered by this policy.
We post a notice on the site when a material change is made. Continuing to use your account after that notice is posted means you accept the updated terms. If you do not agree with a change, you can request account closure before the change takes effect.
Access depends on your local law and the eligible regions we support. It is your responsibility to confirm that using this platform is lawful in your location. We do not represent that all account features are available to every user in every jurisdiction.
Open your account history, identify the transaction entry and submit a query through the support contact in your account panel. Include the transaction ID and the reason for the dispute. We will review the record and respond through the same contact channel.
We retain transaction records, account activity and wallet history for the period required under the rules applicable to supported regions. You can view your own records in the account history tab while your account is open. Retention periods are not shortened on request.
Submit a closure request through our published support or email contact. Your active wallet balance will follow the standard withdrawal process for your configured payment method — Upay or Bank Transfer. Account history records are retained after closure per our data retention policy.